Terms of use

1. General

These terms of use apply to the use of the Daisoras Chat platform (the “Platform”), including the website, account management, chatbot creation, WordPress plugin integrations, and related services.

By registering for or using the Platform you confirm that you have read and agree to these terms. If you do not agree, you may not use the Platform.

These terms apply to both business customers and consumers; mandatory consumer protection rules of the Republic of Lithuania and the European Union always apply to consumers where required by law.

2. Account and responsibility

The user is responsible for the accuracy of the information provided, the security of login credentials, and all activity performed through their account.

You must not use the Platform for activity that is unlawful, infringes applicable law, third-party rights, or cybersecurity.

It is strictly prohibited to use the Platform for pornographic, exploitative, or violent content, content related to child sexual abuse (CSAM), unlawful trade or distribution of drugs, human trafficking, terrorism, fraud, incitement to hatred, distribution of malware, or any other criminal activity.

The user shall indemnify the service provider for all losses, fines, sanctions, litigation costs, and legal fees arising from the user’s unlawful conduct, content, or breach of these terms.

3. Scope of service

The Platform provides tools to configure and operate an AI chatbot. Services may be updated, changed, or supplemented with new features from time to time.

We use reasonable efforts to keep the service running but do not warrant uninterrupted operation or the absence of all errors.

The service provider may change, limit, suspend, or discontinue individual Platform features if required for security, legal compliance, maintenance, or business continuity.

4. Plans, payments, renewals, and refunds

Paid plans are recurring subscriptions. Prices, limits, and features are shown on the Platform’s plans page and may be updated.

If a trial applies, its duration and conditions are provided at sign-up. After the trial ends, the subscription continues on the selected plan’s billing cycle unless cancelled before renewal.

Payments are processed through Stripe. By using paid features, you agree to Stripe’s payment terms and policies.

All Platform prices are listed in euros (EUR). Depending on the customer’s status (consumer, Lithuanian or other EU business customer, non-EU business customer), the price displayed may be increased by Lithuanian VAT or treated under the reverse-charge mechanism in accordance with Stripe Tax rules. Monthly subscriptions renew automatically until cancelled.

Pricing may change, but we will give advance notice of price changes at least one (1) month before the new prices take effect.

If you do not accept updated pricing, you may cancel the subscription before it takes effect. Continued use after the effective date constitutes acceptance of the new pricing.

All fees and applicable indirect charges (including VAT, where applicable) are your responsibility unless clearly stated otherwise.

Refund policy

For a first-time paid subscription, if you submit a written refund request through the support channel within 48 (forty-eight) hours of the first successful charge, the amount will be refunded and the subscription will be terminated. After this window the subscription is cancelled in the standard way: the service continues until the end of the current billing period and fees already paid are non-refundable.

One-time services (e.g., chatbot installation, integration, or custom configuration work) are non-refundable once the service has been started or delivered, except where mandatorily required by the law of the Republic of Lithuania or the European Union.

In the event of a material technical failure that prevents you from using the core Platform features for a significant period of time, the service provider may, at its discretion and after assessing the circumstances, offer a proportional refund of fees or an extension of the subscription period.

These refund timelines do not affect mandatory rights granted to consumers by law (e.g., the EU right of withdrawal from distance contracts, where applicable).

5. Data and privacy

You retain your rights in the content, documents, and other data you provide for configuring and running the chatbot.

Personal data is processed in accordance with our Privacy policy.

You confirm that you have a lawful basis to upload and process data on the Platform (including personal data) and that you are responsible for lawful processing under the GDPR (EU) 2016/679 and other applicable law.

6. Confidentiality

The service provider undertakes to safeguard the user’s business information, knowledge base content, and chatbot configurations and not to disclose them to third parties, except where: (i) it is necessary to provide the service (e.g., transmitting content to third-party AI model, hosting, or payment service providers); (ii) required by applicable law or by lawful orders of courts or competent authorities; or (iii) the user’s prior written consent has been obtained.

The confidentiality obligation does not apply to information that is or becomes publicly available through no fault of the service provider, or to information that the service provider has lawfully obtained from a third party without a confidentiality obligation.

Specific personal data processing, including the list of subprocessors and security measures, is described in the Privacy policy.

7. Intellectual property

The Platform, its design, trademarks, logos, source code, documentation, and content created by the service provider are the intellectual property of the service provider or its licensors and are protected by copyright, trademark, and other applicable laws.

For the duration of these terms, the user is granted a limited, non-transferable, non-exclusive, and revocable licence to use the Platform solely for its intended purpose. Without the service provider’s express prior written consent, you may not copy, modify, decompile, reverse engineer, sell, resell, publicly distribute Platform elements, or use them to create a competing product or service.

User-submitted content (knowledge base, chatbot texts, instructions, documents, etc.) remains the property of the user or the lawful rights holders. The user grants the service provider a non-exclusive, worldwide, royalty-free licence to use, reproduce, process, transmit, and store such content solely to the extent necessary to provide the Platform’s services, including transferring content to third-party AI model providers (e.g., via AI APIs).

The user warrants that the content provided does not infringe the copyright, trademarks, or other rights of third parties and assumes full responsibility for the lawfulness of such content and any related claims.

8. Limitations of AI output

AI-generated answers are automatically produced and may be inaccurate, incomplete, outdated, or unsuitable for a specific situation. The Platform does not guarantee the accuracy, completeness, legality, reliability, or fitness for a particular purpose of any answer.

The Platform is not legal, tax, financial, medical, or other professional advice and cannot replace qualified experts. You must independently verify information before important business, legal, or financial decisions.

You are fully responsible for use, publication, and actions based on AI output. To the maximum extent permitted by the law of the Republic of Lithuania and the European Union, the Platform is not liable for direct or indirect loss, damage, claims, or sanctions arising from reliance on AI-generated content.

The Platform is not liable for third-party claims related to your content or use of AI output, including copyright, data protection, reputation, or consumer rights.

9. Prohibited uses

• Using the Platform in violation of applicable law.
• Malicious activity, testing without authorisation, data exfiltration, or service disruption.
• Violations of copyright, trade marks, or other third-party rights.
• Spreading harmful, misleading, or discriminatory content through the chatbot.
• Creating, distributing, or promoting pornographic, exploitative, or violent content.
• Creating, storing, or distributing content related to child sexual abuse (CSAM).
• Unlawful drug trade, distribution, or content promoting such activity.
• Human trafficking, terrorism, or organising or supporting such activities.
• Fraud, identity theft, financial scams, or deceptive social engineering.
• Inciting hatred, violence, or discrimination against persons or groups.
• Creating or distributing malware or instructions to attack systems.
• Any other criminal activity or activity contrary to public order and decency.
• Abusive load, scraping, or mass data collection without clear written permission.
• Using the Platform to build or train competing models without the service provider’s consent.

10. Suspension and termination

We may temporarily restrict or terminate access in case of breach of these terms or risk to Platform security.

You may stop using the Platform at any time through account settings or by contacting support.

Paid plans are managed through the Stripe customer portal, including payment method changes and cancellation. Cancellations take effect according to the end of the current billing period and Stripe’s rules unless stated otherwise on the Platform.

Plan changes may be prorated (additional charge or credit) depending on timing and the selected plan. Credit may apply to future invoices and is not automatically refunded to your bank account, except where required by the law of the Republic of Lithuania or the European Union.

If you cancel the subscription or account, you must pay all fees accrued up to termination, including for services already provided but not yet fully paid.

If sections 2 (Account and responsibility) and/or 9 (Prohibited uses) of these terms are breached, the service provider may unilaterally and immediately suspend or terminate the service and account access. In such cases paid fees or parts thereof are non-refundable, except where mandatory law of the Republic of Lithuania or the European Union provides otherwise.

The service provider may also limit or suspend services without prior notice if required by law enforcement, applicable law, sanctions, or to prevent harm to the platform, its users, or third parties.

11. Limitation of liability

To the maximum extent permitted by the law of the Republic of Lithuania and the European Union, the Platform and related features are provided “as is” and “as available”, without express or implied warranties. We do not warrant uninterrupted operation, error-free service, availability, data integrity, a particular result, or fitness for your purpose.

The service provider is not liable for indirect, incidental, special, consequential, or punitive loss, including lost revenue, business loss, reputational damage, data loss, system disruption, or third-party claims, arising from use of, inability to use, or reliance on the Platform.

The service provider is not liable for failures of third-party services, including Stripe, card issuers, banks, hosting or network providers, or for force majeure (including cyberattacks, power or infrastructure failures).

To the maximum extent permitted by the law of the Republic of Lithuania and the European Union, the service provider’s total liability under these terms or in connection with the Platform in any case shall not exceed the amount you actually paid for the Platform in the three (3) months before the event giving rise to the claim.

You assume full responsibility for your data, their lawfulness, published content, business decisions, actions, and consequences of using the Platform.

The service provider is not liable for loss of content or data if you do not implement reasonable backups, access controls, or other appropriate technical and organisational measures.

Nothing in these terms limits rights that cannot be contractually limited under applicable consumer protection law.

12. Changes to these terms

We may update these terms from time to time. The updated version is published on this page with a new effective date.

For material changes (e.g., to payments, scope of liability, data processing, or dispute resolution) we will notify registered users by email at least 14 (fourteen) days before the new version takes effect. If you do not agree to the changes, you may stop using the Platform before the effective date.

Continued use of the Platform after an update means you accept the updated terms.

13. Governing law, disputes, and contact

These terms are governed by the law of the Republic of Lithuania, subject to any mandatory consumer rules to the contrary.

Disputes should first be resolved in good-faith discussion. Failing that, disputes fall under the courts of the Republic of Lithuania at the service provider’s registered seat, except where mandatory EU or Lithuanian rules on consumer dispute resolution require otherwise.

You may also use the EU’s online dispute resolution (ODR) platform: https://ec.europa.eu/consumers/odr.

For questions about these terms, contact us by email at support@b-mod.com or via our contact page.